Frequently Asked Questions
Please read our FAQ before sending us a message.
Who is Gracott Industries?
An Australian owned and managed company that has been supplying to bathroom and plumbing industry for 29 years. Gracott Industries has won a number of awards for its quality bathroom products and service through out Australia.
Do you have a retail store and where can I purchase Gracott products?
Gracott Industries is a wholesaler, our products can be purchased through ALL leading bathroom and plumbing outlets throughout Australia.
Guarantee - Do all products come with a guarantee?
The majority of our products come with a 15 year limited warranty and accessories a 5 year warranty. This warranty does not cover any product that fails due to you: 1. using the product in an abnormal way, which includes (without limitation) improper installation or not using the product strictly according to the manufacturer’s instructions; 2. causing the quality of the product to become unacceptable; or 3. fail to take reasonable steps to avoid the quality of the product becoming unacceptable. Products purchased from us and services provided by our staff are warranted to be free from manufacturing defects and are fit for intended purpose and we will at our discretion repair or replace the product that fails to conform to this warranty. Upon return of the defective product, we will inspect it to evaluate the warranty claim and if we determine the product to be defective or damaged due to factors not expressly included within this warranty, you will be required to cover all costs of repair, replacement, return or re-use of the product. In the event a product cannot be replaced with an identical product, it will be replaced with the closest match currently available as determined by us at our discretion *Please note - cleaning advice must be adhered to retain warranty. Click here for more information.
Technical information - Do I need a plumber to install Gracott products?
Gracott Industries suggests it is advisable that our products be installed by a licensed plumber.
What are the products made from?
Gracott Industries products are manufactured using high quality materials such as brass, stainless steel and ABS.
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